Frequently Asked Questions

Common Questions

You can book a cleaning by contacting us! Contact us for a free quote or to ask any questions. 

If you need to cancel your cleaning or service, let us know 24 hours before the date to avoid any cancellation fees or charges. However, after that 24 you may be subject to a charge of 50% of the agreed-upon service. Contact us if you have any questions!

We serve hotels, condominiums, retirement homes, fitness centres, schools, dormitories, Airbnb, malls and retail, restaurants, and medical offices. Contact us if you need any other industry cleaned!

Most times yes! We understand that cleaning needs to be done quickly and efficiently. Contact us to see how Nancy Hospitality Inc can help your business!

We perform in hotels all across Ontario! Contact us to see how many staff you need for your location.

It depends on the event size. However, Nancy Hospitality can ensure that if it needs to be done, it will be done in the time you need. Contact us for a quote or more information on how we can help you.

COVID-19 Questions

To curb the spread of COVID-19, all our current workers are vaccinated and continue to use personal protective equipment. All staff are also trained to work with COVID-19. Additionally, Nancy Group Hospitality works with only Canadian certified hospital-grade technology to get rid of bacteria and germs on all surfaces.

Cleaning refers to removing germs, dirt, and impurities from surfaces or objects. We have our special cleaning agents that are environmentally friendly, and safe to use! Disinfecting refers to killing all germs and bacteria from surfaces and objects. We use hospital-grade technology that is certified by Health Canada to get rid of all viruses on objects. 

Our disinfecting procedures, as well as equipment, do not harm your furniture or any other objects! Contact us to find out more about how we help during COVID-19. 

Yes! Our employees embrace their personal protective equipment. They take every precaution very seriously and listen to the local governing municipality. 

Payment Questions

We accept Cheques, PayPal, and E-transfers! If you have any questions contact us.

Nancy Hospitality Inc expects 50% before the service and then 50% after. From our experience, this is the best way to allocate funds to protect from fraud! Thank you for understanding, and we look forward to working with you soon.

Nancy Hospitality Inc is insured.